Terms & Conditions

Terms and Conditions

Effective from 23 September 2026.

These terms and conditions apply to products purchased from [insert registered legal name], trading as Sepsis Trust NZ ("we", "us" and "our"), through [insert website address].

By placing an order, you confirm that you have read and accepted these terms and conditions. If you are purchasing on behalf of an organisation, you confirm that you are authorised to place the order and accept these terms on its behalf.

Products and availability

We aim to ensure that all product descriptions, images, prices and availability information are accurate. Colours and appearance may vary slightly depending on your screen and the printing or manufacturing process.

All orders are subject to availability. If we are unable to fulfil an order, we will contact you and provide a refund for any unavailable products.

Our adult and paediatric infection cards are intended to be distributed to patients, families, caregivers, healthcare professionals and members of the community. They must not be altered, reproduced or resold for profit without our prior written permission.

Infection cards and health information

Our infection cards and website content provide general educational information about sepsis. They are not a substitute for professional medical advice, diagnosis or treatment.

If you are concerned that someone may have sepsis or needs urgent medical attention, seek medical assistance immediately. In an emergency in New Zealand, call 111.

Pricing

All prices are stated in New Zealand dollars and include GST unless otherwise specified.

Delivery charges are additional and will be displayed at checkout before you confirm your order.

We may update our prices at any time. Any price changes will not affect orders that have already been accepted and paid for.

If a product is listed at an incorrect price due to an error, we may cancel the order and provide a full refund. We will contact you before doing so.

Optional fundraising contributions

Some products include the option to add a voluntary fundraising contribution to your purchase. The selected contribution will be clearly displayed before checkout and will support the work of Sepsis Trust NZ.

If you require a donation receipt, please contact us before completing your purchase to confirm whether your contribution is eligible.

If an order is cancelled by us or refunded in full, any associated fundraising contribution will also be refunded unless you ask us to retain it as a donation.

Payment

Payment must be made using one of the payment methods displayed at checkout.

Payments are processed securely by third-party payment providers. We do not receive or store your complete credit or debit card details.

An order confirmation will be sent to the email address supplied at checkout. You are responsible for ensuring that your contact, billing and delivery information is complete and correct.

Print-on-demand products

Our infection cards are printed to order in the quantity selected at checkout.

Production begins after payment has been confirmed. Because these products are printed specifically for each order, changes or cancellations may not be possible once printing has commenced.

If you need to change or cancel an order, contact us as soon as possible at [insert contact email]. We will confirm whether production has started and whether the requested change can be made.

Delivery

We currently deliver to physical addresses within New Zealand unless otherwise stated on the product page.

Orders may be printed, packed and dispatched directly by our printing or fulfilment partners. By placing an order, you authorise us to share the customer and delivery information needed to produce and deliver your order.

Delivery costs are calculated and displayed at checkout.

Estimated production and delivery timeframes are provided as a guide. We will use reasonable efforts to ensure orders are produced and delivered within the stated timeframe. However, delays may occasionally occur due to printing schedules, courier delays, supply issues or events outside our reasonable control.

We remain responsible for ensuring that products are delivered within a reasonable timeframe and arrive in acceptable condition.

You are responsible for providing an accurate and accessible delivery address. Additional delivery costs resulting from an incorrect or incomplete address may be charged to you where permitted by law.

Please contact us at [insert contact email] if your order has not arrived within the expected timeframe.

Returns, faults and damaged orders

Because our infection cards are prin