Frequently Asked Questions

We have comprised a list of the most frequently asked questions related to a virtual conference. We understand that this is a difficult time, so please get in touch if you have any further questions or concerns.

Virtual Conference Platform

The conference will be delivered on the OnAir platform. Please review the video as a brief overview for your reference.

Specific details, including login details, and technical FAQ’s will be sent to you in the week prior to the conference date.

What is a virtual conference?

A true virtual conference is an interactive experience, rather than a webinar. You will receive pre-conference information to help you navigate the specialised online platform. You will need to set aside time on the conference dates as if you were attending in person.

Will my registration be discounted?

Yes, we will transfer your on-site registration to a virtual registration and refund you the difference in cost. If you paid by credit card, the difference will be refunded to the credit card used during your registration. If you paid by direct credit, our team will be in touch to obtain your bank details to facilitate that process. All refunds will be processed within 30 days.

I booked accommodation, and/or social functions. Will these be refunded?

Accommodation booked via the registration process, at the Conference Hotel, has been cancelled on your behalf. The Conference Hotel has not charged any cancellation fees. All social functions will be cancelled without penalty. If you paid for a partner ticket, this will be refunded to you as well.

Can I watch in a group?

Should gathering and government guidelines allow, you may like to organise for a group to get together to attend the conference. Please remember that to receive acknowledgement of attendance and an attendance certificate, delegates will need to be registered for the conference. To participate in any live Q&A, networking functions and event engage, you will need to be registered for the meeting. However, it is possible that a group of registered delegates can “cast” the lectures from one delegates’ device to a larger screen and participate in those functions listed above on their individual devices.

What interaction will I have with the speakers?

All of the talks will be available in real-time, as per the program. This means you can participate in the live Q&A. Any questions that may remain unanswered in the amount of time allocated, maybe answered post-event by our expert panel. You can ask questions as yourself, or anonymously.

What interaction will I have with other delegates and exhibitors registered for the meeting?

The online platform includes a meeting hub. This allows you to connect with other delegates or exhibitors “virtually” via video or voice (using your computer connections), in a chat, or arrange to meet after the conference.

I’m an exhibitor, what does that mean for me?

A virtual exhibition stand is included in your package. Our team will be in touch with your group contact to discuss the delivery and set-up of your virtual exhibition space.

What is an "event engage" experience?

You can gain points for a number of things you participate in for the duration of the live conference. Points can be earned for attending sessions, visiting exhibition stands, making appointments with exhibitors, posting questions, completing the session surveys, uploading a photo/image to your profile, completing trivia questions, and posting to the private event stream. There’s a leader board for those more competitive participants, and a worthwhile prize draw for the top 10! Stay engaged, get connected.

What will I need to attend the online (virtual) conference?

A laptop or computer, with high-speed broadband, is recommended, a quiet room and a sense of adventure! Google chrome is the recommended browser for the software, so ensure you have loaded this before the conference – full instructions and much more information will be sent to our online (virtual) attendees.

What about my CPD if I am an online (virtual) attendee?

The online portal allows you to scan in, and out of sessions so that we have a record of your attendance. An attendance certificate will be emailed to you following the conference.

Will I have access to the talks on-demand after the meeting?

Yes, the talks will be available until January 30, 2022 post-conference for all attendees. As an online (virtual) attendee your login access will remain accessible until that date.

What if I need to cancel my attendance entirely, or, do not want to attend virtually?

All cancellations or registration changes must be made in writing to the Conference Managers at annie@outshine.co.nz. Cancellations made prior to Tuesday October 19, 2021 will be refunded less NZ$100.00 to cover administration costs. No registration refunds for full cancellations will be made after this date. You may elect to reassign your registration, in which case please contact the Conference Managers with the replacement delegate contact details

Please contact the Conference Managers with any questions:

Jo Kelk
Outshine Ltd
PO Box 896, Cambridge 3450, New Zealand
p: +64 7 823 1910
e: jo@outshine.co.nz

It is our pleasure to invite you to the inaugural NZ Sepsis Conference 2021: Challenges for New Zealand to be held at the Novotel, in Rotorua from November 18-20.

Organising Committee